Why Order from Vitality Medical? We Have No Restocking Fee!

We do not charge Restocking fees

Here at Vitality Medical, we believe that restocking fees, although sometimes quite necessary, should never be charged with an approved refund. But to understand this situation, we need to know why our competitors charge a restocking fee. The idea behind restocking fees is that if the item returned does not have a defect from the manufacture, then it is not the retailer's or manufacturer's fault over your dissatisfaction. So to cover the charges to process, repackage and re-market the product returned, the customer should be charged 10% to 20% of the price of the product.

Vitality Medical does not entirely disagree with the concept behind restocking fees but we do disagree that having such a clause in the purchasing policy with customers puts our customers in a dilemma. A restocking fee means a loss of money to our customers. It means that a customer would rather stick to the product than sending it back because of the fear of not getting a full refund. As a customer with Vitality Medical, when you use the product for the first time you may find that it is not what you were looking for. In such a case, you can decide to send it back to us and we would gladly refund you the entire purchase price, provided the product is a returnable item. In this case, you will only be covering the reshipping charges. However, if the product you purchased is defective, then we will either refund your entire purchase price, including shipping fees or replace the defective item.

How to go about returning a product

At Vitality Medical, we strive to provide the best quality products. We pride ourselves in being able to provide products at cheaper rates than our competitors and have enough confidence in our products that we will give a full refund if you are dissatisfied with your purchase. Therefore, unlike our competitors, we have no restocking fees . All you have to do is give us a call during normal business hours or complete an online refund form. You will receive a reply within 72 hours and a Return Authorization (RA) number to ship the product(s) back.

After you receive the RA number, you create a shipping label with the RA number and the return address provided by email or telephone. Make sure to include this address as we have many warehouses from where we ship our medical supply products. Finally send the product back along with its original packaging through the shipping service (USPS, FEDEX, UPS or freight carrier) that delivered the product to your door originally.

Please allow for up to four weeks for processing your return. This includes the 6 to 7 days it will take to receive the shipment, another 4 to 5 days to process it and lastly the time it will take the bank to process a refund request. You will receive your refund within a month from the date you shipped the product back. Details of Vitality Medical's Return Policy and you Order Status can be viewed online at our web site.

Although we do not charge a restocking fee as a policy, there some exceptions outlined below.

1. Every product returned must have the Return Authorization Number.


2. Products must be returned within 30 days of purchase.


3. The safety seals must be in unopened condition.


4. The product must be in new re-marketable condition.


5. The packaging of the product must include all accessories and parts.


6. Some products due to hygiene, sanitation or safety are deemed non-returnable. There will be no refund on the return of such items.

Products not deemed returnable

Some items returnable because of their nature. These items will be marked as non returnable on the web site and also in the product description. To summarize the products that our return policy does not cover, here is a short list.

1. Personal health care items already opened. Only sealed personal health care items may be returned and refunded.


2. Men’s personal health items.


3. All the items marked as Special Order (*SP).


4. All custom items. Items specifically tailored to meet your requirements cannot be returned as they are unique to your needs and may not be marketable to others.

Non-returnable products are essentially products that cannot be resold to another individual. However, if a non-returnable product is shipped due to our error, you may telephone our toll free number (800-397-5899) to resolve the issue. Upon verification of such cases, Vitality Medical will refund the purchase price and shipping charges. We look forward to serving you in all your medical supply needs.

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